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16 FAMILIAR QUESTIONS (FAQS)

1/ What are the check-in and check-out time at Grand Hotel?
- Check in time: 14:00
- Check out time: 12:00 at noon

2/ How much does it cost for airport/train pick-up and drop-off per way?
- 4 or 7 - seat car (Day time – From 6:00 to 21:00): US$ 40++/ per way/ 1-4 people/ vehicle

- 4 or 7 - seat car (Night time – From 21:00 to 6:00): US$ 50++/ per way/ 1-4 people/vehicle
- 16 - seat van (Day time – From 6:00 to 21:00): US$ 55++/ per way/ 4-10 people/ vehicle
- 16 - seat van (Night time – From 21:00 to 6:00 ): US$ 65++ / per way/ 4-10 people/vehicle
The price above is EXCLUSIVE of 10% VAT and 5% service charge

3/ How much do you charge for 01 more adult include breakfast?
- US$ 20 net/day/2nd guest

4/ How much does it cost for extra bed include breakfast?
- US$ 47 net/day/3rd guest
- US$ 87 net/day/3rd guest for Sky club access on 20th floor

5/ How much do you charge for late check-out before 18:00 and after 18:00?
- Before 18:00: 50% room charge
- After 18:00: 100% room charge

6/ Can we have an early check-in when we arrive? What time? How much?
- Yes, the normal time is from 11:00a.m to 12:00 at noon without charge.
- Early check in from 7:00a.m to 10:00a.m, 50% room charge

7/ We will arrive late tonight. Could you please keep the room until our arrival?
- Yes, we will keep the room until you arrive.

8/ Do you have a compulsory meal for hotel events such as Christmas’s Eve, New Year’s Eve? How much does it cost?
- Christmas‘ Eve (24/12/2017): Price: US$ 80 net/ adult, US$ 60 net/ child
- New Year’s Eve (31/12/2017): Price: US$ 90 net/ adult, US$ 60 net/ child

9/ Do you organize some tours for us? How much does it cost?
- The tour desk’s staff at Grand Hotel will provide some tours and costs for your reference.

10/ Are you free Internet wireless at your hotel?
- Yes, we are free of charge this service for all hotel guests.
- Please contact with our receptionists for the password.

11/ What time is Le Grand Spa open?
- From 9:00 to 22:00. For further information, please call: 08.3915.5555 – Ext: 49

12/ How much is the pool ticket? Open hours?
- Open hours: from 7:00 to 22:00
+ Daily ticket: VND 210.000++/ ticket /person (include 01 mineral water - Lavie)
+ Monthly ticket: VND 3.000.000++/ ticket /person
+ Yearly ticket: VND 30.000.000++/ ticket /person
- Gym facilities: VND 217.000++/ticket/person

13/ Could you please tell us know about the Historic Wing and Luxury Wing? What is the difference? How many room types do you have for each wing?
- Historic Wing: Executive Deluxe, Deluxe Suite, Grand Suite: wooden floor, French colonial style, ancient telephone. There are 03 floors. View: city or pool. Area is around 35 to 100. Room rate is more expensive.
- Luxury Wing: Deluxe, Premium Deluxe, Senior Deluxe, Luxury Suite, Royal Suite: modern style. There are 20 floors. View: garden, court, city or river. Area is around 30 to 100. Room rate is inexpensive.

14/ What are the bedding sizes for double bed, twin beds, and extra bed?
- Double bed (king size bed): 2.0m x 2.0m
- Twin beds (02 single beds): 1.4m x 2.0m
- Extra bed: 1.2m x 2.0m

15/ What is the children policy?
- Free of charge for a child under 6 years old sharing same bed with parents . One child from 6 to 11 years old (sharing the bed with parents) will be charge for breakfast: $ 11 net/child/day, or $ 20.50 net/child/day with Sky Club.
- Maximum 2 children in room (the extra bed $47 net/day is required for the second child-regardless of ages- including buffet breakfast) or $87 net/day/ Sky Club access on the 20th floor
- Free of charge for a child under 12 months (only 01 baby cot in a room).

16/ Do your hotel allow for foreigner and Vietnamese citizen share a room?
- Please note that under Vietnamese law, a guest who is not a Vietnamese citizen cannot share a room with a Vietnamese citizen without proof of marriage to each other. “Marriage Certificate” must be presented upon check-in. Otherwise a second room must be booked.

17/ Can we smoke in the room?
- "If smoking occurs in your room during your stay, a penalty VND 4.000.000 (equivalent 200 USD) will be billed to your account for deep cleaning".

Please Put Promotion code
"GRANDHOTEL" to get Extra 10% off

STAY 1 NIGHT – 23% OFF

Rates Start from 102 USD++ (Single) / 117 USD++ (Double)
Booking dates: until December 31 2018
Travel dates: until December 31 2018

STAY 3 NIGHT – 28% OFF

Rates Start from 95.38 USD++ (Single) / 109.40 USD++ (Double)
Booking dates: until December 31 2018
Travel dates: until December 31 2018

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